Soulfly - Soulfly | Groupon As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. Tickets for The Prophet | TicketWeb - Academy LA in Los Angeles, US Please keep your tickets in a safe place. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. You\'ll receive the next newsletter in your inbox. These Sales Terms govern your use of Vivid Seats.com, our mobile application, purchases through our customer call center and your purchase of any product from Vivid Seats. We fully recognize that fans have varying financial needs and circumstances of their own in these extraordinary times as well. Did we mention it's free? To stay up-to-date on the events status, monitor the venues website from time to time. Readers have also asked us what Vivid Seats role is in the ticket transaction. Vivid Seats Refunds for Event Tickets Settlement - Class Actions Lawsuits Each listing contains the event name, date, seat location, and price per ticket. If Vivid Seats fails to make an on-time delivery of any purchased ticket for an event, then Vivid Seats sole obligation or liability shall be limited to compensating the buyer for any payments made to Vivid Seats under this Agreement. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. Tickets for some events are impossible to come by, so you may only find them on the companys site. No Refunds Tickets | Vivid Seats The venue organizers must explicitly cancel the event to make you eligible for compensation. If those tickets are no longer available, Vivid Seats reserves the right to replace tickets with comparable or upgraded tickets, at Vivid Seats sole, reasonable discretion. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. You must notify Vivid Seats if you do not receive your tickets within 48 hours of the actual start time of the scheduled or rescheduled event. The site, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ("Vivid Seats Property") is owned by Vivid Seats and will remain the property of Vivid Seats. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. We are extending all 120 percent coupons to be valid until Dec. 31, 2021, StubHubs website reads. How can you get a full refund from Trainline? Plus, we have insightful letters, insider tips, and more. Since we last reported on how to get your money back, several ticketing sites have updated their terms and conditions, so weve updated this post with the latest information. Vivid Seats's third-party sellers list and sell the tickets. . Failure to follow such rules and policies may lead to consequences against you or the seller or original ticket holder. The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Following an investigation, or for any other reason, Vivid Seats may, without prior notice, enforce certain consequences for violations of the Sales Terms, attempts to harm Vivid Seats and/or sellers on the Marketplace, or failure to cooperate with an investigation. Wondering what else DoNotPay has up its sleeves? Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Here are what the top ones have to say. Also, if youve paid in full, you can request a partial refund by calling 714-781-4567. Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. Class Period: September 29, 2016 to April 1, 2021. The event kept getting postponed and now he cant get his money back. In a memo leaked to Variety, Michael Rapino, chairman and CEO, told staff that Live Nation has refunded more than $80 million to ticket holders with more than 8,000 concerts and events impacted since the beginning of the coronavirus pandemic. Upon receipt of the evidence and form, Vivid Seats will conduct an investigation. The $7.5 million Vivid Seats class action settlement between an events company and ticket buyers who claimed it changed its refund policy for canceled events following the onset of COVID-19 was given final approval by a federal judge in Illinois. Vivid Seats allows refunds under specific conditions. To stay up-to-date on the events status, monitor the venues website from time to time. You and ticket resellers also agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticketed event held in Illinois. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. All orders are subject to ticket availability. Postponed or rescheduled events will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate refund requests from the ticket seller. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. Jason Statham and Aubrey Plaza do not seem like a match made in action-comedy-chemistry heaven, but it somehow works. Vivid Seats denied an Eagles fan a refund. How he got his money back IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE 1542, WHICH STATES: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY. For more information, see the settlement website. Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date., Broadway shows have been suspended until June 7, according to the Broadway League. . They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. You and Vivid Seats EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ANY FORUM. YOU AND VIVID SEATS EACH WAIVE ANY RIGHT TO A JURY TRIAL AS WELL AS ANY RIGHT TO BRING CLAIMS IN OR OTHERWISE PARTICIPATE IN A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING, AS SET FORTH BELOW. SXSW has, in effect, shifted the burden of the COVID-19 pandemic onto festivalgoers individuals who in these desperate times may sorely need the money they paid to SXSW for a festival that never occurred, the complaint reads, according to Billboard. FAQs. The parties will confer to attempt to agree to an arbitrator from the submitted list and to advise the AAA of their agreement. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). Tickets you can trust: 100 million sold,100% Buyer Guarantee. The tickets you purchased remain valid for the postponed event. . How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay You and Vivid Seats each agree that, except as provided in the Exceptions provision below, any and all disputes, controversies, or claims arising out of or relating in any way to: (i) these Sales Terms; (ii) your use of, or access to, the site; (iii) Vivid Seats services; (iv) any tickets or other items sold or purchased through the site; or (iv) any marketing, advertising, statements, or representations regarding or related in any way to these Sales Terms, the site (including access to and use thereof), Vivid Seats services, and any tickets or other items sold or purchased through the site shall be fully, finally, and exclusively resolved through final and binding arbitration rather than in court. Were always here to help. Can I get my 173,116 Chase Ultimate Rewards points refunded? Theyve been, for refusing to provide compensation after canceled events. Buy directly from the venue. Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. Himberger lives in Virginia. By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. By using this site, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. If your event was canceled, Ticketmaster will issue you a full refund, according to its website. Did you find it helpful? Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. No proof is requested. Here are a few strategies worth remembering the next time you have a postponed event. Vivid Seats uses your information only as described in Vivid Seats Privacy Policy. To qualify for compensation, the buyer must return their tickets to Vivid Seats within 2 weeks of notice from Vivid Seats that the event is deemed Cancelled. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. Further, you and Vivid Seats each agree that the Sales Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible. On April 24, Maria Bromley and Kleber Pauta filed a lawsuit against SXSW claiming to have spent more than $1,000 each on attending the event. You are required to cooperate in such investigations including, but not limited to, providing any and all information requested. You also agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on any Content. Information about Covid-19 Vivid Seats is closely monitoring Unfortunately, no. The U.S. District Court for the Northern District of Illinois approved the agreement Monday over the opposition of a handful of objectors. We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. Douglas Himberger would really like to know. What do I do if my event is cancelled? It happened to me only once, and I was satisfied with Vividseats customer service. The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. Any tickets purchased in advanced will be refunded. Check out our directory. Glossary of Common Industry Terms. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. A form for initiating arbitration proceedings, Demand for Arbitration, is available on the AAA website. Taking legal action such as filing civil or criminal charges or seeking an injunction. How do I get my compensation? Vivid Seats Settlement - Home Thats over 18 months after we bought the tickets, he says. See the updated dates below. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . On December 13, 2022, I received the tickets from Vivid. If you made a reservation after March 14, you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. Weve got romance, breakups, emotionally loaded dumplings this episode has a little bit of everything! Vivid Seats does not guarantee the accuracy of any information provided by sellers on the Vivid Seats Marketplace. You authorize your wireless operator (AT&T, T-Mobile, Verizon, or any other branded wireless operator) to disclose to Vivid Seats and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. We're your companion for live events. No. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. If you have difficulty gaining admission to an event, contact us immediately by calling 866.848.8499. Also, if your Live Nation event gets canceled, you have the option to get a Live Nation credit of 150 percent of the original ticket price. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Vivid Seats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. No wonder its tickets are so expensive! Many tickets are accessible only through display via a mobile device. You represent that you are legally able to enter into a binding contract. info@TicketPurchaseSettlement.com. If you are a venue, promoter or anyone else responsible for controlling admission to an event, you may not access our site or purchase tickets on this site for purposes of (i) identifying tickets available on our site or the sellers of those tickets; or (ii) revoking or voiding any tickets offered by sellers on this site or otherwise penalizing any sellers for offering tickets on this site. IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW.
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