I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Products used:Tickets for an upcoming football game. We added millions of opinions to our database and summarized over a million opinions. Over 100 million tickets sold. Here are 8 tips for writing great reviews. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. They didn't even attempt to make it right. It offers a 100%. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. I will never ever purchase from Vivid seats again. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] Please Refund at least $1000. I found two separate listings for tickets in the same section and row. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. He was quick to answer my questions and quick to book my tickets. It asked how many tickets I wanted which I selected two. Full refund and apology for lack of ticket delivery. I did not get what I paid for. They go above and beyond to make my transactions fun and fast! Jeremy of Las Vegas, NV Verified Reviewer. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Good Grief. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Marvin J was a great help to me in getting my tickets when n the website wasn't working. Below is a collection of reviews and ratings pulled for your easy reference. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. This is not what I paid for. I purchased tickets well in advance and the tickets weren't cheap. Refunds can only be granted in the event a show is cancelled. The tickets are yours now to you have to figure out what to do. No issues at all, would use them again. It is never our intention to make our fans feel this way. Vivid Seats Culture At a Glance. If you have any questions about the refund process, feel free to reach out to our Customer Service. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. She knew exactly what I needed and arranged to have it. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. ColPhorbin 1 yr. ago Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. We value your privacy. We value your privacy. I suggest never doing business with them. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. What 4 Analyst Ratings Have To Say About Vivid Seats. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. The staff are even more amazing. Vivid Seats Culture | Comparably Will be buying more tickets from them in the future. + the only ticket rewards program around. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. The company says it "provides a legit, safe and secure platform. Never received tickets or a refund let alone even an apology. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Order number [protected]. Great customer service skills. I have knee issues so very kind to help so we don't walk far. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. Vivid seats is such a scam!!! 100% buyer guarantee. Dont use this site they are horrible. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. 1st time user. Very deceptive and unfair marketing. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. 1239964100050. Ticket resale limitations; prohibition; exception. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. The issue was they didnt have the tickets, but had 2 close by. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! Had rented a room just for this event. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . How you capitalize via mass buyout of tickets and resell with fees and markup prices. Yes. I purchased tickets for the New Edition concert through Vivid Seats. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. I tried not to trip thinking I could sell them forward. After a couple days and a hour or two of being on hold I finally received my refund. We were refused. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. So I quickly attempted to purchase another ticket. Vivid charged me 78 dollars for a 30 dollar ticket. We would like the opportunity to turn this around for you. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Called customer service and she said we have to fill out a form and wait. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. It also assists sellers who have tickets and want to sell them safely. Vivid Seats' email and phones were not responding to many numerous requests. The event was then rescheduled for July of 2021and then cancelled again. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Then the day of the event I got an email cancelling my ticket. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay Customer identification can be provided if needed. That means the seats were $351, not $264. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. I called before the event and after. This comment was posted by a verified customer. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . Showed up after start of game and lot was closed. This is absurd! We were also told that the tickets would show up within 48 hours on the event. I usually stick to stubhub. Just go through Ticketmaster or the event website directly. Agreed! Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Nothing arrived. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. I someone needs to hold ticket brokers responsible. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. greenthumb47 , 2022-08-02. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. Vivid Seats Reviews | 9,001 Reviews of Vividseats.com - ResellerRatings Not game day yet so have not opened app for seats. Send us a DM on social media. Request to speak to a Vivid Seats agent. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. It went to automated system and never got a person to talk to. I want my $1,500 back in my bank account. This is clearly a loophole being used often by venues to protect these ticket scammers. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints I own a venue. He deserves 10 gold stars! ConsumerAffairs is not a government agency. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. Finally got my tickets and had a great time speaking to the very helpful gentleman. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. For more information about reviews on ConsumerAffairs.com please visit our Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! The sale of these tickets even violates Virginia state code which states: 59.1-466.6. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. Please do not purchase tickets through Vivid Seats - Tripadvisor I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. This information will help to determine next steps. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. Desired outcome: They can see this but they refused to issue a refund. The agent will be able to grant you a refund if your scheduled event has been canceled. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. I beleive he explained everything I needed to know, in detail. That clearly didn't happen bc I received NO TICKETS! On 02/16/2023, I bought two concert tickets. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). They simply dont care. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! How has everyone's experience been with Vivid Seats? : r/phish - reddit This was an absolute nightmare. Customer identification can be provided if needed. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Vivid Seats $7.5M Event Cancellation Class Action Settlement He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. IE, Hundreds of people are standing in front of you. The tickets were in TTC3 seats 30 and 31 in corner. Lots of filter options to narrow down events. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. Avoid this site and their markup fees! I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. Please refund me the differance between what you charged me and what the tickets actually cost. Vivid seats scammed me : r/Scams - reddit Vivid Seats ranks 27th among Tickets sites. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! All I got was a run around, excuses, and finally no response what so ever. They refuse to give a refund due to sending the tickets prior to showtime. The second time was one of my worst experiences trying to buy event tickets. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. 07-12-22 at 5:57 A.M. This Yelper's account has been closed. VIVID SEATS LLC. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Vivid Seats Review: Not delivering seats - ComplaintsBoard.com Vivid Seats goal is to safely and securely connect customers with event tickets. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. Ive only purchased tickets from this site twice. Vivid Seats Review Summary. We apologize for the frustration you experienced. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. They refused to issue a refund as they said the tickets were sent via email. Ratings and Reviews 4.6 out of 5. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. It was smooth and I didn't have to do all re-ordering process again. I hate what you stand for. Sign up to receive our free weekly newsletter. I called 2 seconds after I saw the $960 total. He was absolutely fantastic at his job. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Recent customer reviews are positive. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. I've had the same issue though my costs aren't that high. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. Vivid seats is horrible. Never again. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. Mark, your concerns are absolutely matter to us and we certainly value your feedback. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Top 2,153 SeatGeek Reviews - ConsumerAffairs I was terrified that I would not receive my tickets. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. A link has directed you to this review. I was unsure on how this all worked. Vivid seats will not do anything. Get buying tips about Ticket Websites delivered to your inbox. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. After setting up a ticket master account my tickets were sent to me. Read more Comments: 0 How reliable is vivid seats? Explained by Sharing Culture Thank you Amanda. 3 for $533.58. It is a safe and secure process. 2,266 Reviews of Vividseats.com - Sitejabber Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. Takes no accountability for a time glitch that had us go to a show at the wrong time. I used their site this morning to purchase two tickets to a show. Despite very different reviews, the site is very popular not only in America but also abroad. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. We could not access or find on Ticketmaster and vivid customer dis-service. Takes no accountability for a time glitch that had us go to a show at the wrong time. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. We spent $700 and had our experience ruined for really no good reason. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] I will never use vivid seats ever again. I tried calling two hours before my event as the tickets never arrived. SO basically, they lied in the e-mail, and lied that replacements were offered. Repeatedly asked to speak to manager and he refused. We would love to review your order again to see if there's anything we can do to make this right for you. These seats sell for $35.00 each. Dont EVER use vivid seats for any purchases. Should I buy tickets on Vivid Seats? How it works, fees, rewards Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Please refund me the differance between what you charged me and what the tickets actually cost. Vivid Seats Pay & Benefits reviews - Indeed The person the ticket was for has since died. Vivid Seats gets you the best seats in the house | CNN Underscored Apply this Vivid Seats coupon code for $15 off first . Vivid Seats Reviews - 33 Reviews of Vividtickets.com | Sitejabber I was going to the AFC championship game and bought a parking pass from Vivid Seats. These people are thieves and liars. Ren was very helpful answered my questions and helped me get the tickets I was looking for. In this guide, I will be reviewing Vivid Seats in detail. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Couldnt cancel that ticket either. First received an e-mail asking me to call because there was an issue. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Tickets to Aint to Proud Stage Play in West Palm Beach. I'm very disappointed in Vivid Seats. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends I called Vividseats and was told there was nothing they could do. So I recommend never buying anything from this place. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. Vivid Seats Reviews, Complaints, Customer Service - Revdex.com Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! We are all set now and appreciate her cheerful assistance. Customer service would not help since the event was technically postponed and not cancelled. only our *Volume Resellers* are allowed to re-sell tickets. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. They deserve to go bankrupt as they cost me $800. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. I had to call to verify that these seats are in fact in different rows one behind the other. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. Disgusted. Looking for the best way to buy and sell mobile tickets? I complained and they advised these were upgrade tickets and no refund would be issued. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. They deserve to go bankrupt as they cost me $800. Service 254 Value 245 Shipping 164 The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Vivid Seats is an independently owned and operated online marketplace. First time using Vivid Seats to get tickets. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. WRITE REVIEW. One can only hope these ticket monopolies will be better regulated in the near future. Vivid Seats. 10.1K Ratings. Vivid Seats: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard I never will again. Our content is intended to be used for general information purposes only. Well start sending you the news you need delivered straight to you. Avoid purchasing thru Vivid at all cost. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. Refund of ticket price. Vivid seats are scammers. UNLV Rebels at Utah State Aggies 2x Football Tickets. Also, VividSeats says all orders are 100% . Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo.
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