Going to an event with a social club, company, school, family or friends? Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? FAQs 2023 | AFL Membership Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf How do I purchase a Ticketek Gift Voucher? This is so we can show you upcoming events in your vicinity. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Ticketek boosts UK presence with Motorpoint Arena Nottingham deal AFL Membership will provide match-specific information about the ticket redemption process prior to each game. This means that for each event, tickets become available in order of best seating according to the promoter. On arrival, simply present your mobile ticket for scanning to gain entry as usual. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. If your location is not recognised, National content will be displayed. How do I check the balance of my Gift Voucher? Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. 4 0 obj Ed Sheeran fans left furious as ticket chaos leaves thousands stranded Upgrading Member Access via Ticketek (AFL) - Collingwood FC Can I still access the full site on my phone if I need to? There was a problem with the email server that the message was sent to. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. Invitee A changes their mind and does not proceed with their purchase. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. Concession and junior barcodes will show up as such. Select your desired area, then select the $0 member ticket. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. How can I find AFL Membership on a match day? This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. We liaise closely with event organisers on matters related to ticket scalping. Invitee B purchases the two seats they were assigned at step (b). Group discounts may be offered but do not apply to all events. General Admission (GA) is an unreserved section/event where seating is not reserved for you. Why can my friends (invitees) only purchase the held tickets one at a time? Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. No. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? Who is entitled to a concession or child ticket? How long are my friends seats placed on hold? You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Ed Sheeran Melbourne concert: Fans left stranded amid Ticketek issues Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). However, some events will have unreserved seating where it is first in, best seats. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). How can I get Ticketek to sell tickets to my event? You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. % The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. If magnified, the display may be blurry. Systems are in place at every venue to ensure that each ticket barcode can only be used once. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. Change of mind is not an approved reason. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. Invitee A starts purchasing two seats from hold. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. This allows the Friend Spotter feature to link your seat location with your Facebook friends. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f Can I sell tickets using online auction sites like eBay? Are Refundable tickets available through Ticketek Marketplace? Can I change to Refundable tickets after I've bought my tickets? If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. Yes - there should be no issue using a phone that has a clear screen protector. Seating/Section FAQs - Ticketek Australia The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. What if I enter my Voucher ID incorrectly online? 2022 AFL Ticketing Information | Adelaide Football Club Requesting a password reset during the on-sale will use your time limit. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. No, there will not be a priority system in place for AFL Members dining in 2023. For more detailed instructions on reserving a seat, please see our help page here. The obstruction varies in different venues. Invitee B starts purchasing two seats from hold. How do I find my tickets once they are in Passbook? You will get an error message if you enter the Voucher ID incorrectly. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. Ticketek recommends that you select Registered Mail for these events where available. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Who is entitled to a concession or child ticket? If you arrive late, you may not be admitted until a suitable break in the event. How long are Ticketek Gift Vouchers valid for? Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. 4. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. Will the Mobile Ticket scanners at venues work through phone covers? If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. I've been invited to purchase held seats by my friend, how many seats can I purchase? So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. 3- 12 - Junior Ticket. If you have an issue with tickets purchased through an unofficial agency please return to the point . {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. . The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. Why does Ticketek want to access my Facebook details? What can I redeem my Ticketek Gift Voucher for? When can I request a refund if I have purchased Refundable tickets? You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) I would still like my tickets mailed to me at my overseas address, is this possible? The email account that the message has been sent to is closed. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. Is there anything special I need to do when I get to the venue to scan my mobile? <> If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. No. Ticketek may charge a reasonable fee for the replacement of tickets. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. No, we cannot refund the additional charge for the Refundable tickets. If an event is cancelled or postponed you will need to contact Ticketek for a refund. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. Have more questions about Ticketek Gift Vouchers? Find out more about. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. Sign In Join today Please note: AFL House is currently closed to the public. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. P!NK Summer Carnival tickets | Tours and Events | Ticketek Australia When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). How can I receive my Ticketek Gift Voucher? Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. How do I access Accessible seating tickets? Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. How do I redeem my Ticketek Gift Voucher? You now have the option to have your sign in details remembered for your next visit. This refers to the various levels of ticket types on offer; e.g. If you would like your event to be one of these, we would love to hear from you. The term including when used in these Terms and Conditions is not a term of limitation. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html

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